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Terms & Conditions

Last updated: 10/09/2025

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Welcome to Ballarat Support Services. These Terms and Conditions outline the rules and responsibilities for using our website and engaging with our services. By accessing this site or entering into a service agreement with us, you agree to comply with these Terms.

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1. Introduction

Ballarat Support Services provides NDIS-funded and private support services to individuals with disability. We aim to deliver high-quality, person-centred care in line with NDIS Practice Standards and the NDIS Code of Conduct.

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2. Use of Website

  • This website provides general information only. Content may change without notice.

  • You must not misuse the website, attempt unauthorised access, or use it in a way that disrupts others.

  • Links to third-party sites are provided for convenience; we are not responsible for their content.

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3. Services

  • All services are subject to availability and suitability.

  • We may modify or update service offerings to reflect best practice and compliance with NDIS requirements.

  • Clients must provide accurate information (including medical and emergency details) to enable safe and effective support.

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4. Bookings & Cancellations

  • Bookings must be arranged in advance.

  • Cancellations require [insert notice period, e.g., 24–48 hours]. Late cancellations or non-attendance may attract fees in line with NDIS guidelines.

  • Repeated cancellations may affect future service availability.

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5. Fees & Payments

  • NDIS-funded supports are charged in accordance with the current NDIS Price Guide.

  • We reserve the right to update fees if NDIS pricing changes.

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6. Privacy & Confidentiality

  • We comply with the Privacy Act 1988 (Cth) and the NDIS Quality & Safeguards Framework.

  • Personal information is collected only for service delivery and compliance purposes.

  • Information will not be shared without consent, except as required by law.

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7. Participant Rights & Responsibilities

You have the right to:

  • Receive respectful, safe, and high-quality support.

  • Be involved in decision-making about your services.

  • Have your privacy and confidentiality protected.

You agree to:

  • Treat staff and other participants with respect.

  • Provide accurate and up-to-date information.

  • Follow health and safety guidelines while engaging in services.

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8. Provider Responsibilities

We commit to:

  • Delivering services in accordance with the NDIS Practice Standards.

  • Maintaining safe environments for participants and staff.

  • Handling complaints, feedback, and incidents in line with our policies and NDIS reporting obligations.

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9. Limitation of Liability

  • Ballarat Support Services is not liable for indirect or consequential loss arising from service use or website access.

  • Nothing in these Terms excludes liability where it cannot be excluded under Australian law.

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10. Changes to Terms

We may review and update these Terms from time to time. The most current version will always be available on our website.

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